Last updated August 13, 2014
1. Acknowledgement and Acceptance
2. Changes to this Policy
3. Information Zenly Collects
We collect the information that you share with us, including:
A. Personal Information. "Personal Information" is information that can personally identify you, such as your name, email address and telephone number. We maintain one or more databases to store your Personal Information and may retain it as reasonably required to serve you and operate the Site and Services. Personal Information that we collect depends on how you use the Site and Services. Providing your Personal Information to Zenly is your choice. If you choose not to provide Zenly with certain Personal Information, you may not be able to take advantage of certain features of the Site or Services. The following are examples of the Personal Information we may gather from you in connection with your use of the Site or Services:
1. Zenly collects information that you voluntarily provide to become a Registered User. Such information may include, without limitation, your name, address, phone number and/or e-mail.
2. Zenly collects information that you may voluntarily provide to Zenly if you email us, inquire about a listing, call us, complete an online survey, or otherwise respond to a request from Zenly for information.
B. General Information. “General Information” is non-personal information that does not identify or track you personally, and that we may automatically collect when you visit the site. General Information includes browser information, operating system information, device information, TCP-IP address and the date, time, length of stay and specific pages accessed during your visit(s) to the Site.
C. Linking Personal Information. Personal Information may be combined and/or linked to General Information as well as data stored in online identification tools, such as a cookie (see below for more information on Online Identification Tools).
4. Online Identification Tools
A. We use your IP address to help diagnose problems with our server and provide a better web experience. Your IP address is used to help identify you and gather General Information.
B. We use web beacons (a.k.a. clear GIFs, web bugs or pixel tags) to personalize your experience of the Site and to generate information about Site traffic and trends. Web beacons collect General Information, such as the type of browser that you use and your IP address. Web beacons may be used alone or in conjunction with cookies; when web beacons are used with cookies, they may link General Information to Personal Information. Web beacons usually are not visible to you.
5. How Zenly Uses Your Information
A. Facilitate Site and Services. Zenly may use the information we collect from you for a number of purposes, including:
1. to assist you in either leasing or obtaining Prospective Tenants to lease a unit listed on the Site;
2. to customize, analyze, adjust and improve the Site to better meet your needs;
3. to respond to your inquiries;
4. to provide you with marketing and promotional information about services we believe are of interest to you;
5. to enforce Zenly’s user policies and other agreements with you;
7. to prevent fraud and other prohibited or illegal activities.
B. E-Renter Consumer Report. If you choose to submit an application for a unit listed on the Site, your Personal Information will be used to obtain a consumer or investigative credit report, criminal background report, and/or evictions records (collectively, the “Consumer Report”) from E-Renter USA Ltd., which is a Consumer Reporting Agency subject to the Fair Credit Reporting Act. The results of the Consumer Report are only shared with the Landlord, and are not shared with Zenly.
C. Anonymized Data. We may use your General Information and deidentified Personal Information to prepare anonymized, aggregated data about our users ("Anonymized Data"). We may provide third parties with Anonymized Data in describing the Service to prospective partners, advertisers and other third parties, and for all other lawful purposes. As communicated to third parties, the Anonymized Data does not include any information permitting the recipient to identify, locate or contact you.
6. Disclosure of Information
We will not disclose your Personal Information without your consent, except as follows:
A. Real Estate Agents. In order to facilitate the leasing of residential units listed on the Site, Zenly may share certain Personal Information with one or more of our real estate agents who may use such information to contact you about our leasing services and assist you in leasing a unit. Zenly requires all of our real estate agents to keep such information confidential and to only use such information to assist you in leasing a unit.
B. Landlords. If you choose to submit an application on the Site, Zenly may share certain Personal Information with the Landlord of the unit. If you choose to submit an application on the Site, your Personal Information will be used to obtain a Consumer Report, and Zenly may also share the results of the Consumer Report with the Landlord of the unit that you submit an application for. The Landlord may only use your Personal Information and the results of the Consumer Report to determine whether or not to lease the unit to you.
7. How You Can Control Your Information
A. If you tell Zenly that you do not want Zenly to use your Personal Information to contact you, Zenly will respect your wishes. If you are a Registered User, you may change your preferences to receive or not to receive email communications from Zenly by logging into your account and indicating those preferences on the "My Account" section of the Site. You may also instruct Zenly to stop sending you emails or other information by following the “unsubscribe” instructions provided in any email from Zenly. Zenly may, however, continue to use your Personal Information to contact you to service your account or as otherwise authorized by law. Please note that if you use more than one name or e-mail address when communicating with Zenly or using the Site, you may continue to receive communications from Zenly to any name and/or email address not specified in your opt-out request.
B. If you would like to deactivate your account, you may do so by logging into your account and indicating the “Deactivation” preference on the "My Account" section of the Site. On your request to deactivate your account, we will deactivate your password and remove your contact information from our active databases. We will retain in our files the Personal Information you have asked Zenly to remove from our active databases to prevent fraud, resolve disputes, troubleshoot problems, assist with any investigations, enforce our user policies and comply with legal requirements. Therefore, you should not expect that your Personal Information will be completely removed from our databases in response to your requests. However, such Personal Information will only be available to select employees, service providers and governmental persons or entities.
A. Zenly has implemented reasonable safeguards to help ensure that information collected is secure. We also take reasonable steps to ensure that third parties who work with Zenly to make the Site (including the software, applications and Services provided on the Site) available to you agree to protect the Personal Information that they must access in order to serve you and to honor your preferences about contacts you receive.
B. When you send or otherwise transmit your sensitive information (such as your credit card number) to or though the Site, your sensitive information is encrypted and protected with SSL, the current industry-standard encryption protocol. Our Service Providers with access to your sensitive information, including E-Renter and Balanced Payments, utilize the same SSL encryption protocol. When you are on an SSL-protected page, a picture of a closed lock appears at the bottom or top of some web browsers. Another way to tell if you are on a secure page is to check the URL or address of the page. (Look in the address box or right-click on the page and select "Properties".) These secure SSL-encrypted pages have URLs that start with "https://" instead of "http://".
D. In the event of a breach of the confidentiality or security of your Personal Information, Zenly will notify you as necessary so you can take appropriate protective steps. Zenly may notify you under such circumstances using the e-mail address(es) that we have on record for you.
9. Third Party Links
10. Acquisition of Zenly
Personal Information about customers is considered an asset. By using the Site and Services and submitting your information to Zenly, you consent to such sale and transfer of your information in the event of a sale, merger, liquidation, dissolution or sale or transfer of substantially all of the assets of Zenly.
Zenly does not knowingly collect any Personal Information from children under 13. Where any such information is inadvertently collected, we will delete the information as soon as possible. If you believe a child under 13 has provided Zenly with Personal Information, please contact Zenly.
12. Users From Outside the United States